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ORDER QUESTIONS
SHIPPING QUESTIONS
RETURN QUESTIONS
PRODUCT QUESTIONS
ORDER QUESTIONS
How do I place an order?
From any page in our web site, click on the ”Free Trial” link. This will take you to the shopping cart page. Follow the simple instructions on the Shopping Cart Page and when you are done, click "checkout" to place your order.
Why is credit card information needed for the free trial?
We do offer a free trial sample, but there is a charge of $6.95 for shipping and handling. Our shopping cart is Verisign secure and SuperFoodsRx accepts the following payment methods: Credit Cards; Visa, Master Card, American Express and Discover. We provide a secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.
Can I purchase by phone?
Absolutely! Our customer service center is open to help you with your orders Monday through Friday, from 9-5 Pacific Standard Time. Just call (877) 283-3505.
How can I be sure my order has been received?
Once you click "submit order" on the final shopping cart page, you will be sent an "Order Confirmation E-mail" to the e-mail address that you provide on the shopping cart page.
How did I join the SuperFoodsRx Membership Program?
When you placed your Free Trial order you were informed that you were joining our Membership Program, which is an auto-ship program whereby you will continue to receive a fresh 30-day supply of SuperFoodsRx every 30 days, and you signified your acceptance of our terms and conditions of the Free Trial.
The order placement screen displays the following terms and conditions (in quotes):
" Start your FREE trial now to receive a full 30-day supply of SuperFoodsRx (retails for $49.95). You only pay a small shipping and handling fee. You’ll have until 30 days from our shipping date to evaluate the product and see the results for yourself. If you enjoy this formula, simply do nothing. You will be billed the super low price of $39.95 at the end of your 30-day trial period…a 20% savings! If, for ANY reason, you decide that SuperFoodsRx is not for you, simply call (800) 748-8745 and speak with one of our customer service representatives, and then have any unused SuperFoodsRx packettes and the box or tin container returned back to us within 30 days of our shipping date. You will NEVER be billed for the product. Plus, when you accept this FREE Trial, you will also receive a FREE membership in the SuperFoodsRx membership program. That means that you’ll continue to get a fresh 30-day supply of SuperFoodsRx every month for the low price of $39.95... a 20% discount! No commitments, no hassles. Cancel anytime.”
In addition, Free Trial customers are notified of their auto-ship program membership (BEFORE their FIRST auto- ship charge) in the following THREE ways:
1. Terms and conditions shown on our website.
2. Automatic "welcome" auto-ship e-mails sent along with the order confirmation, which again inform customers that they are enrolled in an auto-ship program.
3. Explanation of the auto-ship program which is mailed to customers with their free trial shipment.
I just want to try the SuperFoodsRx without joining the SuperFoodsRx Membership Program.
As a member of the SuperFoodsRx Membership Program you are not obligated to continue receiving the product , and you can cancel anytime within the trial period. If you would like just to sample the trial and do not want future shipments, you must cancel your membership before your first monthly full re-supply shipment
To cancel further shipments, you can e-mail us at service@superfoodsrxonline.com or call us at (800) 748-8745 to cancel your account. However please be aware that if you send us an e-mail to request cancellation of your account, it may take up to 3 business days to process your request. We recommend customers to cancel their memberships as soon as they determine they no longer desire to be part of the program so the request is processed immediately. This will ensure that we do not ship you an order after you have requested cancellation.
Do you accept International orders ?
At this time we are unable to fulfill your request to ship products outside of the United States and Canada. We hope to add this capability in the future. Please visit our website for updated information.
SHIPPING QUESTIONS
How do I know that the order has been shipped?
You will be sent two e-mails after you have submitted your order and provided us with a valid e-mail address:
1. The first will confirm that your order has been received by us(your order confirmation number will be included). This e-mail should arrive soon after you have placed your order.
2. The second confirms that the order has been successfully processed and shipped (tracking information will be included in this message).
What do I do if there is a shipping or delivery error?
Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.
RETURN QUESTIONS
What is your return policy?
At SuperFoodsRx your satisfaction is our #1 concern.
If you are not satisfied with the product you receive with your trial order for any reason, you may return the unused product and SuperFoodsRx box or tin container within 30 days from the date it was shipped and we will not bill you for the product (however, you will be charged for shipping and handling). If you have received the product during the course of the auto-ship program, you may receive a refund for unopened product only and you must return the unopened and sealed SuperFoodsRx containers of that last shipment within 30 days from the date it was shipped and we will issue you a refund for that product (however, you will be charged for shipping and handling). Please note the following return terms:
You must have an RMA number from SuperFoodsRx to make a return. To obtain a RMA number please call our Customer Care Center at (800) 748-8745. You may also email us at service@superfoodsrxonline.com. Be sure to include your name and order number in your email.
We will not accept or process for refund any packages marked "Return to Sender."
- Refunds will always be issued to the same credit card to which they were charged.
- To ensure prompt processing, returns must be sent to the address provided with your RMA number. The warehouse cannot accept packages without an RMA number.
- For orders that are not part of the risk-free trial, returned product must be un-opened and sealed in order to receive refund or credit.
- A $5 processing fee may be applied to certain returns.
Upon receiving your RMA number, please send your return to:
SuperFoodsRx
10 Corporate Park, Suite 130
Irvine, CA 92606
*PLEASE NOTE – We do not process for refund any packages marked "Return to Sender." If you return the product without following the return procedure set forth above, and if we are able to identify you as the sender, we will cancel your membership from the auto-ship program and you will not receive further product shipments, however, you will be responsible for paying for the product that you return and SuperFoodsRx may bill you accordingly.
How long will it take to process returns?
From the time our warehouse receives your return, it generally takes 2 business days to process your refund.
Please keep in mind that your credit card company or its bank has to post our credit in the billing cycle in which it was received, hence the number of days it takes for the credit to post to the customer's account can slightly vary depending on how quickly the credit card company or its bank posts our refund. Your credit card will be refunded by "SuperFoodsRx."
What if the product arrived damaged?
Any of our products that are damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at (800) 748-8745 to request a RMA number.
Is the product guaranteed?
In addition to any manufacturer's warranty, we support the products offered through our website with our 30 day customer satisfaction guarantee. If you are unsatisfied with the product, you may return the unused product and SuperFoodsRx containers within 30 days from the date it was shipped and you will not be billed for the shipment.
When will my order arrive?
Most orders will arrive within 4 - 7 business days from your initial order. We allow 1 - 2 business days to process your order.
Who will deliver my package?
All of our orders will be delivered via the USPS (confirmation is emailed upon shipping). We do not process requests for specific shipping methods.
PRODUCT QUESTIONS
What is the absorption rate of the supplement?
The supplements meet all disintegration standards and are designed to be most efficiently absorbed and directed to the right places.
Should I be concerned about food allergies like shellfish?
There is no shellfish in our supplements. If you are allergic to fish, you should NOT take any fish oil supplements or omega-3 fatty acids, despite their health benefits. Fish is one of 7 types of foods that account for 90% of all food-related allergic reactions; other foods include peanuts, tree nuts (e.g. walnuts, pecans), milk, soy, wheat, and eggs.
A true food allergy means that your immune system reacts to a specific protein as if it were a threat by releasing histamines and other powerful chemicals, which trigger your allergic symptoms that can range from a rash, to an asthma attack, to deadly anaphylaxis.
The question is whether you have a true allergy or food intolerance. If you are concerned about this you should review or consult a physician to be sure.
Do I have to take the supplements with meals?
The nutrients in the supplements are best absorbed with food. The bioavailability and absorption of the nutrients in the supplements are maximized when taken with food.
Do I need to be on the SuperFoodsRx diet?
No, you do not, but all the scientific data points to the fact that we need to have a diet rich in micronutrients along with the supplement to put ourselves in the best possible position for optimal health.
I am on Atkins, Zone, South Beach diets, will this supplement work for me?
The SuperFoodsRx supplement is designed to make sure we are all getting the optimum daily dose of nutrients to maximize a healthy body. Our supplement will enhance the healthfulness of any weight-loss diet, some of which are very poor at incorporating healthy whole foods.
What are Micronutrients and Phytonutrients?
They are non-mineral and non-vitamin components of whole foods found to have multiple health benefits. The SuperFoods supplements take advantage of the thousands if not millions of synergies between all the micronutrients contained in whole foods that have been found to be critical to healthy body systems.
Do the SuperFoods supplements expire? How long do they remain fresh?
They are produced often in small batches and have a two-year shelf life where the purity, freshness and potency of all the ingredients is guaranteed.
Who makes the SuperFoods supplements and where?
They are produced in Southern California, specifically for SuperFoods and under the direction of Dr. Greenway and Dr. Pratt, at one of the leading manufactures of customized supplements in the world. There is a full range of scientists, QC mangers and raw material specialists on hand to check every batch for the highest level of production.
Does the Supplement come in any other form (liquid, powder)?
Not at this time.
Can my children take the supplements?
We believe that anyone from their early teens can greatly enhance their overall health by taking the SuperFoods supplements. We recommend that you consult your child’s pediatrician regarding a supplement appropriate for a child under the age of twelve.
What is unique/different about the SuperFoodsRx Whole food supplement?
What really makes the SuperFoodsRx supplements unique is the broad array of concentrated super-food powders they contain. This reflects all the latest data on the importance of consuming whole food nutrients on a daily basis for optimal health. Just as you would find in a healthy diet, SuperFoodsRx includes broccoli, berries, tomato, kale, grape, green tea, pumpkin, pomegranate, and a multitude of other nutrient-rich SuperFoods. Dr. Pratt describes in his book the abundance of phytonutrients found in each of these foods -- phytonutrients that science has shown can defy aging, reduce heart disease and diabetes risk, improve vision, make skin healthier, and possibly even prevent cancer. These are the phytonutrients we need on a daily basis, but may not be getting if our diets are less than optimal. No other product on the market incorporates the levels of micronutrients found in the exclusive SuperFoodsRx formula.
Is the Omega-3 supplement unique/different?
It uses the highest quality ingredients guaranteed not to contain toxins, heavy metals or other pollutants.
How does SuperFoodsRx work to enhance heart health, skin appearance, defend against macular degeneration?
Every cell in the body requires all of the nutrients found in the supplements for optimal health. The SuperFoods supplement works synergistically with all the ingredients to enhance healthy body functions and defend against many diseases common to populations with poor diets.
What are the specific supplement ingredients?
Click here
Are they FDA approved?
Generally, the FDA does not approve supplements, however the SuperFoods supplement is manufactured under the most stringent quality guidelines and has been created based on hundred of the latest scientific findings linking health to a diet rich in micronutrients.
Are there any possible side effects?
No, the supplement is derived from whole foods.
What if I am a hypoglycemic, diabeticor, have high cholesterol etc.?
The SuperFoods supplement will work to even out blood sugar levels by maintaining a more consistent supply of key nutrients to the body over the course of the day. Many people have seen large drops in their cholesterol levels due to the SuperFoods diet. If you are currently on any medication for these or other issues please make sure to consult with your physician prior to using the SuperFoods supplement.
How long before I can start seeing/feeling a noticeable difference?
Everyone reacts a little differently but you should begin to notice changes within a few weeks especially if your diet is not currently providing you with sufficient levels of the nutrients contained in the SuperFoods supplements.
Is this available at our local nutrition store or another outlet?
No, at this time the SuperFoods supplements are only available through this special internet offer.
Can pregnant or nursing women take it?
Yes, but if you are at all concerned check with your physician.
Can it be taken with other multivitamins or prescription medications?
Because the SuperFoods supplement is a comprehensive nutrient system, most people should not need to take any other multivitamins unless directed by their physician. There should be no problem in taking it with medications but if you have concerns please check with your physician.
What does Omega 3 do for you?
Omega-3 fatty acids may be important in reducing the risk of heart disease, rheumatoid arthritis, and cancer. They also may play a role in improving mood and memory. While cold water fish are the highest source of omega-3 fatty acids, there are other foods and oils that contain these fatty acids in smaller amounts: walnuts, flax seeds, and flax seed oil.
Is there any caffeine in the product?
The green tea leaf does have caffeine which is important for its antioxidant and anti-inflammatory properties. The particular type of green tea used in the SuperFoodsRx formulation contains, on average, 6.5% caffeine. A serving size of two tablets containing 75 mg of green tea extract delivers just under 5 mg of caffeine (compare to a typical cup of drip coffee at around 100 mg).The level of caffeine is insignificant from the aspect of feeling a “caffeine” effect. We were very careful in the formula to not impart any feeling that would make one feel jittery or hyper.
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